FAQ
Short answers for opening a hotel, working the desk, money, and night audit.
Use these answers for the first week and a normal shift. Each topic has a full article under See also.
FAQ
- How do I open a hotel?
- Create an owner account at /register, then add the property at /onboarding. Finish rooms, rates, taxes, and card payments before you take a stay. Full path: Onboard a property.
- Where do I work the desk today?
- Operations home (/dashboard). Arrivals, departures, till, exceptions, and upcoming events follow hotel today in the property time zone. See Operations home.
- Why can’t I see Insights or Finance?
- Insights needs report:view. Finance needs finance:view. Front desk agents see till on Operations home and the compliance queue, but not Insights or Finance. Managers, GMs, owners, and accountants have Insights. Accountants, auditors, and managers have Finance.
- What is till vs Overview vs Finance?
- Till is live hotel-today money on Operations home: posted, collected, still owed. Overview is the GM morning read for a business date (closed dates use night audit). Finance is charges, tax, payments, and the ledgers.
- How do I take a walk-in or a website booking?
- Walk-in or phone: New reservation. Website: Agamnos Direct at /book/{property-code} after rooms and rates exist. Both confirm into the same inventory and can auto-plan a room.
- How does room service charge the folio?
- On Room service, pick a checked-in stay, add dishes, and choose Charge to room. Rasnos gets the kitchen ticket and Agamnos posts FOOD on that stay’s folio. Complimentary skips the folio.
- Who can close night audit?
- Front desk prepares arrivals and folios. The close is for front desk manager, general manager, or owner. Desk staff cannot close the date.
- Where do complaints go?
- Ops tickets at /tasks, not Housekeeping. Complaints need a callback phone and never force a room number. Technicians and attendants work assigned items from My tickets.
- How does currency work for guests?
- Rates and charges always use the hotel’s base currency from Property settings. On Direct, guests can optionally show an approximate amount in another currency; checkout still charges the base currency.
- How do guests pay?
- Set the hotel’s processor under Property settings → Card payments: Stripe or Stripe Connect for most countries; hotel Razorpay or Agamnos Pay for INR/India. Cash and other manual folio lines never go to the processor.
- How do I use Help on a phone?
- Tap Menu for the drawer. Open /help anytime. On a console screen, Help jumps to the article for that page.
- What are the Hotel Agni demo logins?
- Password Password123! for all seeded staff. frontdesk@hotelagni.local, tech@hotelagni.local, employee@hotelagni.local, scheduler@hotelagni.local, owner@hotelagni.local.
- Where is the API / OpenAPI?
- Base path /api/v1. OpenAPI UI at /api/docs on the API host. Staff use Bearer JWT from login; Direct uses /api/v1/public/…. Full list: Agamnos API in Help.