Ops tickets
Work orders that create themselves, assign themselves, and get done.
Ops Tickets are the live property-wide queue for maintenance, housekeeping requests, and complaints.
Owners and front desk open Ticket queue at /tasks. Hover a ticket row to highlight it; click the row to open it. Technicians and housekeepers execute assigned work from My tickets.
Routing rules send work to roles or named people. Auto-assign only considers staff on a published shift today.
Complaints require a callback phone and never force a room number. On the phone: Start, Stop (with reason), Done with a note.
Demo: owner@hotelagni.local (queue + rules), tech@hotelagni.local (my tickets), frontdesk@hotelagni.local (create / complaints) / Password123!