Operations home
Shift playbook: till, arrivals, exceptions, room service, checkout, night audit.
Operations home is the front-desk board for hotel today in the property time zone. Arrivals and departures follow that date. An open night-audit date does not keep older stays on this list.
Hotel today till shows posted folio charges, net collected payments, and the total still owed on in-house stays. Every desk role sees it. Still owed is the sum of the outstanding-balances table below.
Till is shift money, not Insights. Occupancy, ADR, and RevPAR stay on Insights Overview. Charge mix, tax, and the ledgers stay in Finance. Managers with finance access can open Finance from the till strip (today’s dates).
Exceptions to clear first: Past due (not checked in), Past checkout (still in house), Needs plan (no physical room), Dirty rooms. Amber tiles mean work.
A guest checked in today stays on arrivals, including a late check-in after midnight. Stays still in house after checkout time are under Past checkout, not arrivals.
Arrivals show a planned room number when one is auto-assigned; guests do not see that number until check-in.
Upcoming events for the next 7 days sit on the same screen. Front desk can open Events from the sidebar. Add event is for owner, GM, or events manager.
List tables highlight on hover. Click a stay row to open that reservation, or an event row to jump to that event on /events.
Room service, tickets, and housekeeping are one click from the sidebar. Complaints go to /tasks, not this board.
How to
- Open Operations home. Confirm hotel today and the till tiles.
- Clear exceptions: Needs plan on the tape chart, dirty rooms on Housekeeping, Past due check-ins, Past checkout still in house.
- Check in arrivals. Confirm or change the planned room on the stay.
- If a guest orders food, use Room service on a checked-in stay. Charge to room posts FOOD; complimentary does not.
- Take payment on the stay folio (or event folio). Watch Collected today and Still owed.
- Check out departures after the balance is cleared.
- Log guest requests and complaints on Ticket queue. Prepare night audit; a manager or owner closes the date.